The Process
From Sign-Up to Feeling Better — Fast
Connect with a licensed doctor in four simple steps, any time day or night.
Enroll in Minutes
Create your account, share your health history, and choose your provider.
Meet Your Provider
Book a same-day or scheduled video visit — no waiting rooms, no commute.
Get a Personal Plan
Receive a care plan, prescriptions, labs, or referrals tailored to you.
Stay Connected
Message your provider anytime and keep your health on track year-round.
Average Wait Under 20 Minutes
No more sitting in crowded waiting rooms. Connect with a doctor fast.
Licensed Providers
All our providers are licensed and experienced in telemedicine care.
Affordable Care
Transparent pricing with no hidden fees. Healthcare that fits your budget.
When to Use
When to Use Each Service
Not sure which kind of visit is right for you? Here's what each of our services is best suited for.
Online Urgent Care
Same-day care for non-emergency symptoms.
- Cold, flu, and COVID-like symptoms
- Sore throat, cough, and sinus infections
- Urinary tract infections (UTIs)
- Pink eye and minor eye infections
- Rashes, insect bites, and minor burns
- Seasonal allergies and headaches
Online Primary Care
Ongoing care from a dedicated provider.
- Chronic condition management (diabetes, hypertension)
- Annual wellness and preventive visits
- Lab orders, screenings, and follow-ups
- Ongoing prescription refills
- Referrals to specialists when needed
- Everyday health questions and check-ins
Online Mental Health
Therapy and counseling, on your schedule.
- Anxiety, depression, and stress
- Sleep issues and insomnia
- Grief, burnout, and life transitions
- Relationship and family challenges
- Trauma, self-esteem, and emotional wellness
- Ongoing talk therapy sessions
Online Dermatology
Photo-based skin visits in under 72 hours.
- Acne, eczema, and rosacea
- Rashes, hives, and psoriasis
- Hair loss and dandruff
- Cold sores, warts, and skin infections
- Suspicious spots and mole evaluations
- Melasma, dark spots, and skin-tone issues
Weight Loss (Lyric Lean)
Physician-led GLP-1 weight loss program.
- BMI of 27+ with related health conditions
- BMI of 30+ looking for medical weight loss
- Interest in GLP-1 therapy (semaglutide, tirzepatide)
- Coaching, labs, and ongoing provider support
- Plateau support after diet or exercise alone
- Long-term weight maintenance goals
Call 911 For Emergencies
Telemedicine isn't appropriate for life-threatening emergencies. If you're experiencing any of these symptoms, please call 911 or go to your nearest emergency room immediately.
In case of emergency, call 911 immediately.
- Chest pain or difficulty breathing
- Signs of stroke (face drooping, arm weakness, speech difficulty)
- Severe bleeding or trauma
- Loss of consciousness
- Severe allergic reactions
- Thoughts of self-harm
- High fever in infants
- Poisoning or overdose
Our Prescription Policy
Our physicians can prescribe a wide range of medications. Here's what you need to know about our prescription services.
We Can Prescribe
- Antibiotics for bacterial infections
- Antihistamines for allergies
- Anti-nausea medications
- Antiviral medications
- Birth control (non-emergency)
- Blood pressure medications (refills)
- Cholesterol medications (refills)
- Diabetes medications (refills)
- Eye drops for pink eye
- Inhalers for respiratory conditions
- Migraine medications
- Skin condition treatments
- Thyroid medications (refills)
- Urinary tract infection treatments
We Cannot Prescribe
Due to federal and state regulations, telemedicine providers cannot prescribe controlled substances.
- Controlled substances (narcotics, opioids)
- Sedatives and sleep aids (Schedule IV)
- Stimulants (ADHD medications)
- Anti-anxiety medications (benzodiazepines)
- Muscle relaxants
- Medical marijuana
- Weight loss medications (controlled)
How Prescriptions Work
After your consultation, if the physician determines that medication is appropriate for your condition, they will send the prescription electronically to your preferred pharmacy. You can pick it up or have it delivered, depending on your pharmacy's services.
Prescription decisions are made at the physician's discretion based on your medical history, symptoms, and the standards of care.
Frequently Asked Questions
How quickly can I see a doctor?
Most patients connect with a physician within 20 minutes of their request.
Can the doctor prescribe medication?
Yes, our physicians can prescribe most non-controlled medications and send them directly to your pharmacy. See the Prescriptions section above for the full list.
Is my information secure?
Absolutely. We use HIPAA-compliant systems to protect your health information.
What if I need to see a specialist?
Our care coordinators can help arrange referrals to specialists when needed.
Get the App
Access care 24/7 — right from your phone.
Download the Access A Doctor app to connect with a licensed provider in minutes, manage prescriptions, join video visits, and keep your health on track — all in one place.
- HIPAA-compliant & 100% secure
- Same-day visits, 24/7/365
- Prescriptions sent to your pharmacy
